Contact us
You can reach us by phone, email or mail with any questions or inquiries.
Contents on this page
By notifying us, you help us follow up on serious matters: Notify the Norwegian Food Safety Authority.
Contact information
Our switch board is operated Monday through Friday from 08.00 to 11:00 and from 12:00 to 15:00.
Phone: +47 22 40 00 00
Email: postmottak@mattilsynet.noIf you have a case number, please include it in the subject line when sending an email.
If your attachments are too large to send by email, you can use the following form:
Send us large files (filemail.com)
Sending sensitive information or replying to an existing case
eDialog is a secure channel accessed via ID-porten. Use eDialog to send documents or information that are sensitive or exempt from public disclosure. You can also use it to respond to an existing case. Remember to include the case number or other reference.
Send eDialog (idporten.no, in Norwegian)
Mail to the Norwegian Food Safety Authority
Mattilsynet, [name of office or location]
Felles postmottak
Postboks 383
2381 Brumunddal
If you supply goods or services to the Norwegian Food Safety Authority, you must follow the EHF standard when sending invoices or credit notes.
Send electronic invoice (EHF) (Norwegian)
Mail from the Norwegian Food Safety Authority
All mail from the Norwegian Food Safety Authority is sent digitally, both to businesses and private individuals.
Receive digital mail from the Norwegian Food Safety Authority (Norwegian)
The Norwegian Food Safety Authority's emergency response team
You can reach the Norwegian Food Safety Authority’s emergency response team outside regular opening hours. Call 22 40 00 00 and follow the voice instructions. Use this service if:
- you are contacting us on behalf of the police or Customs
- the inquiry involves an urgent international matter
- you suspect a serious contagious animal disease
- you have found sick or dead wild boar
- you suspect an acute food- or waterborne outbreak
- the case concerns serious animal welfare issues
Social Media
Public journal
See our public journal (Norwegian)
Vacancies
For the media
The press officer is on duty from 8 AM to 10 PM every day (no text messages, please). After working hours and during weekends, only urgent matters will be addressed.
Regular working hours are from 8 AM to 4 PM on weekdays.
Phone: +47 469 12 910
Email: pressevakt@mattilsynet.noImages, press releases, logo and organisational chart
Photos of our management and illustration images from inspections (flickr.com)
Management
Here you will find contact details for our senior management.
Director General
Ingunn Midttun Godal
Ingunn.Midttun.Godal@mattilsynet.no
Director User Dialogue and Corporate Communications
Andrea Kilen
Director Corporate Affairs
Lena de Faveri
Director Regulations and Control
Inge Erlend Næsset
Inge.Erlend.Naesset@mattilsynet.no
Director Legal and International Affairs
Elisabeth Wilmann
Elisabeth.Wilmann@mattilsynet.no
Director Development
Fredrik Schjold
Fredrik.Schjold@mattilsynet.no
Chief Veterinary Officer
Ole-Herman Tronerud
Organisational chart and pictures
Notify us about animals
Help us follow up on serious matters.
Animal welfare
When should you report cases of suspected animal abuse?
Sick or dead animals
If you find a sick or dead animal, please contact the on-call veterinarian in your local municipality.
Check your municipality’s website for contact information
Stray dogs or animals without an owner
If you come across a stray dog or another animal without an identifiable owner, please contact the police. Visit politiet.no (politiet.no) for more information.
Serious animal diseases
For cases involving serious contagious animal diseases, please contact us directly: postmottak@mattilsynet.no.