Contact us
You can reach us by phone, email or mail with any questions or inquiries.
Contents on this page
By notifying us, you help us follow up on serious matters: Notify the Norwegian Food Safety Authority.
Contact information
Phone
Opening hours:
- Monday to Friday: 09:00-11:00
- Monday to Friday: 12:00-15:00
If you have a case number, include it in the subject line of your email.
If your attachments are too large to send by email, use our secure file transfer service:
Send us large files (mattilsynet.filemail.com) (in Norwegian)
Send sensitive information or reply to a case
Use eDialog to send sensitive information or documents that are exempt from public disclosure. You can also use eDialog to reply to an existing case.
Log in using ID-porten and remember to include your case number or another reference.
Send eDialog (min.kommune.no) (in Norwegian)
Postal address
Mattilsynet
[name of office or location]
Felles postmottak
Postboks 383
2381 Brumunddal
Invoices
Suppliers must send invoices and credit notes using the EHF standard:
Send electronic invoice (EHF) (in Norwegian)
Receive mail from us
We send mail digitally to both businesses and private individuals.
Receive digital mail from the Norwegian Food Safety Authority (in Norwegian)
Emergency response team
You can contact our emergency response team outside ordinary opening hours.
Call +47 22 40 00 00 and follow the voice instructions.
Contact the emergency response team if:
- you are contacting us on behalf of the police or Customs
- the matter involves an urgent international issue
- you suspect a serious contagious animal disease
- you have found a sick or dead wild boar
- you suspect an acute foodborne or waterborne outbreak
- the matter concerns serious animal welfare issues
Social media and public information
Follow us on:
You can also:
For the media
The press officer is on duty from 8 AM to 10 PM every day (no text messages, please). After working hours and during weekends, only urgent matters will be addressed.
Regular working hours are from 8 AM to 4 PM on weekdays.
Phone: +47 469 12 910
Email: pressevakt@mattilsynet.no
Images, press releases, logo and organisational chart
Photos of our management and illustration images from inspections (flickr.com)
Management
Here you will find contact details for our senior management.
Director General
Ingunn Midttun Godal
Ingunn.Midttun.Godal@mattilsynet.no
Director User Dialogue and Corporate Communications
Andrea Kilen
Director Corporate Affairs
Lena de Faveri
Director Regulations and Control
Inge Erlend Næsset
Inge.Erlend.Naesset@mattilsynet.no
Director Legal and International Affairs
Elisabeth Wilmann
Elisabeth.Wilmann@mattilsynet.no
Director Development
Fredrik Schjold
Fredrik.Schjold@mattilsynet.no
Chief Veterinary Officer
Ole-Herman Tronerud
Organisational chart and pictures
Notify us about animals
Help us follow up on serious matters.
Animal welfare
When should you report cases of suspected animal abuse?
Sick or dead animals
If you find a sick or dead animal, please contact the on-call veterinarian in your local municipality.
Check your municipality’s website for contact information
Stray dogs or animals without an owner
If you come across a stray dog or another animal without an identifiable owner, please contact the police. Visit politiet.no (politiet.no) for more information.
Serious animal diseases
For cases involving serious contagious animal diseases, please contact us directly: postmottak@mattilsynet.no.